Common Queries

At Essentially Tamara, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

What is your return policy?

Due to the fact that we make all of our products to order, we do not accept returns, exchanges or cancellations. It is very important to us that you are satisfied with your purchase, so please contact us if you have any problems with your order and we will do our very best to rectify the problem.

Shipping Information?

Shipping within New Zealand is $6.00 for up to 6 boxes and thereafter an extra $1 per box. There is a $4 surcharge for rural deliveries.

Unfortunately at present we only ship to NZ and Australia.

IF you are outside of these 2 countries please contact us for an individualised shipping quote.

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